FAQ
Shipping
How long will it take to get my order?
Our products are made to order. Production and delivery times vary by location and shipping method.
Production time: between 2 to 6 business days.
Shipping time: Will vary based on the shipping option you choose.
The total estimated delivery time (production + shipping) is shown at checkout for each option.
*Please note that delivery times may be affected depending on order volume and the number of orders received.
Where can I see my tracking number?
Tracking numbers are only available if you chose express shipping at checkout; it is not provided on standard shipping orders.
Your tracking number will be included in your confirmation email. You can also log in to your account to check your order status.
My order was shipped but I never got it. What shoud I do?
First, please make sure the address listed in your shipping confirmation email is correct. It is possible that Canada Post is experiencing delays or that the package was lost. If you still have not received your order, please contact us — we’ll be happy to help!
Why was my order returned to your warehouse?
If your order was returned to us due to an incomplete address, a member of our team will attempt to contact you to obtain an updated address. Otherwise, you may also contact us here.
Can I come pick up my order?
We don't offer order pick-up at our warehouse or in-store at the moment, but if you're near one of our stores, you'll find hundreds of design options available on site. It's also possible to customize your cases on site.
Why was my order partially ship?
We have a maximum capacity for certain items in our packaging. We sometimes have to split up your order in multiple shipments. While we do ship everything at the same time, it may happen that your packages are delivered on different days.
What carrier do you use?
Standard shipments are shipped via Canada Post lettermail service.
Express shipments are shipped via our wide range of shipping partners.
I made a mistake in my order or address, what should I do?
Please get in touch with us as soon as possible here. In most cases, we’ll be able to make the required change to your order before it goes into production or change your address before it ships.
Exchanges and warranty
Can I exchange my item?
You may exchange your product within 30 days of the shipment date, provided it is new and unused. This policy does not apply to personalized products, which are not eligible for exchange.
Since our products are printed as the orders come in, we cannot refunds your order.
Return shipping fees are the responsibility of the customer.
*Note that all our mystery cases are final sale and can't be returned or exchanged.
How do I make an exchange?
Do you have a warranty on your products?
Does your warranty apply if I bought my case at one of your retailers (e.g. Simons, Jean Coutu, etc.)?
Yes, the one-year warranty policy does apply. To proceed with your exchange, please contact us here and include the original proof of purchase.
Our products
Where are your products made?
All our our products are designed by our team right here in Canada.
Our main product, the Impact case, is officially "made in Canada" as the majority of manufacturing costs happens in our manufacturing plant.
Other products, such as our transparent cases, AirPods or screen protectors, come from our international partners as we are unable to manufacture them here. However, every print and customization is done in Canada, ensuring a unique product that meets our quality standards.
Which devices are compatible with your ChargePod?
All devices can be charged with our ChargePod battery via its USB-C output. However, wireless charging works only if your device has Qi technology.
Do I need a Magsafe ring to use your ChargePod?
No, you can charge your phone, AirPods, and other wireless devices without a MagSafe ring.
However, if you’d like the ChargePod to magnetically attach to your device while you’re on the go, we recommend using a MagSafe ring inside your phone case.
Are your Macbook skins permanent? Can I use it more than once?
Our skins are not permanent; they are designed with a special adhesive that will not leave any residue when you take it off. Unfortunately, you can only use them once.
Are your Macbook skins hard or soft?
Our skins are much like a high end sticker, not a hard shell. If you'd like extra protection, our hardshell clear cases fit perfectly with our skins!
General
Can I buy your cases in a physical stores?
Yes, we have retail partners and also our own retail location. Click here to find a location near you!
How do gift cards works?
When you buy one on our online store, your gift card will be sent to you by email. You can then print out the specially formatted email to give it as a gift to your friends or loved ones. You can also buy gift cards in our physical stores too.
Note that gift cards can be used online and in store.
Do you have corporate pricing for high volume orders?
Yes! We offer bulk pricing discounts. Please visit our corporate page for more info or get in touch with us if you'd like to place a special order with us.
Can I become an affiliate?
Please get in touch with us on Instagram if you wish to join in our affiliate program!