SHIPPING POLICY

All of our cases are manufactured according to the just-in-time approach, which means we produce each order when it comes in. The production time for your order will vary between 3 to 6 business days*. Then, we will ship your order via your selected shipping method.

If you choose standard shipping and you are a resident of Quebec, expect your order to arrive within 3 to 7 business days after shipping date. For the rest of Canada, please note 5 to 10 business days. If you choose priority production, your order will be produced between 1 to 4 business days and shipped in 3 to 7 business days. If you choose express shipping, expect your order to arrive within 1 to 3 business days after shipping, wherever you live in Canada.

Note that standard shipments have no tracking number.

*These deadlines may change depending on the period or traffic.

Note that tracking numbers are only available if you chose express shipping at checkout; it is not provided on standard shipping orders. 

Your tracking number will be included in your confirmation email. You can also log in to your account to check your order status.

If your order is late, begin by checking if your address in the email confirmation is listed correctly, including your apartment number, if you have one.

It’s possible that Canada Post is experiencing unusual delays or has even lost your shipment. If this is the case, please get in touch with us. Don't worry, we won’t let you down!

RETURNS AND EXCHANGES

It is possible to exchange a model or design within 30 days of purchase if the product has not been used. However, note that all sales are final and no refunds are possible, unless the product is defective. This does not apply to personalized products, which are not exchangeable or refundable.

To exchange a product, please write us at info@kasemedesign.com.

Since all of our cases are manufactured in just-in-time method according to your order, we only accept exchanges unless there’s a problem with the product you ordered. If you’re unhappy with your order, please get in touch with us within 30 days of purchase.

Refunds are issued once the returned product arrives at our facility. Please allow up to 48 business hours for your refund to be processed by your bank.

Of course! All of our cases come with a one year warranty. If your case breaks or experiences unusual color fading, please get in touch with us. Note that normal wear and tear are not covered by our product warranty.

GENERAL QUESTIONS

No, the tough case rubber will not fit inside the slim case. Each option has a different shape and cannot be used with one another.

Please check our description on each product page to learn more about our two types of cases. 

The tough matte case has a matte finish and the tough one is glossy.

Please get in touch with us as soon as possible. In most cases, we’ll be able to make the required change to your order before it goes into production or change your address before it ships.

If your order has already shipped to the wrong address, the only thing that can be done is to wait for Canada Post to return your order to us so that we can resend it to the correct address.

All our products are made in Canada. We use premium materials to ensure you get the best of both worlds: design and quality!

We send all our gift cards via email. You can then print out the specially formatted email to give as a gift to your friends or loved ones.

Not all phones are compatible with our chargers. We use Qi technology to charge your device, so make sure your phone is compatible with this technology!

A simple Google search will tell you if your phone allows wireless charging.

Our skins are not permanent; they are designed with a special adhesive that will not leave any residue when you take it off. Unfortunately, you can only use them once. 

Our skins are much like a high end sticker, not a hard shell. If you'd like extra protection, our hard shell clear cases fit perfectly with our skins!

It is only possible to use one promotional code or promotion per order. Note that the KaseMe points are considered a promo code. It is therefore not possible to use these with another code.

Indeed, it is only possible to send these products by express shipping with a tracking number because of their value and weight.

KaseMe Reward Program

As a KaseMe customer, you will accumulate points for every purchase you make with us. You can then exchange those points for discounts or other rewards! Please go to the KaseMe Rewards page for more info.

Your point balance and VIP status is shown in your account section.

To use your points, you must be logged into your account on our site. It's also possible that you have two email addresses, so make sure it's the correct one. If you are still not able to use your points, simply message us at info@kasemedesign.com. 

Your points will expire after 2 years. Make sure you spend them before that!

Unfortunately, you cannot share your points with anyone. Points are linked to your account only.

VIP tiers are based on your spending amount within the rolling year. In other words, if you have spent over 275$ with us in the past year, you will be place in the Fashionista tier.

Note that if you have not spend anything with us in the last year, you will be downgraded to the previous tier.

Points are added to your account 24 hours after your payment is confirmed. Note that points do not take into account taxes and shipping cost.

Points will be deducted from your account if you refund your order.