All of our cases come with a one year warranty. If your case breaks or experiences unusual color fading, please get in touch with us for a free replacement. Note that normal wear and tear are not covered by our product warranty.
Our shipping rates
Our shipping rates are decided according to your delivery area and the items you have in your cart. We have preferential rates with Canada Post, GLS, Nationex and Purolator.
Our shipping delays
Delivery times depend on the selected products and the chosen shipping provider. Since we print your cases on demand, standard orders require 3 to 6 business days for production. Once your order is ready, shipping typically takes between 3 to 6 business days.
For express orders, production takes 2 to 4 business days, with delivery within 1 to 2 business days in Canada.
Please note that MacBook skins and iPad Folio cases may require slightly longer production times. For full details on delivery times, please refer to the following page.
Can I change my model after I have placed my order?
You can change the model of your device (phone, iPad, etc.) if you made a mistake. Modifications are possible as long as your order has not yet been shipped (before you receive the shipping confirmation email). To request a change, simply contact us via the live chat on our website or through Messenger on Facebook.
Is it possible to make an exchange?
It is possible to exchange a model or design within 30 days of purchase if the product has not been used. However, note that all sales are final and no refunds are possible unless the product is defective. This does not apply to personalized products, which are not exchangeable or refundable.
Your order will be dispatched between 2 and 6 days, depending on your selected option at checkout.
For more information about our production time and shipping time, visit our FAQ page here.
1 Year Guarantee
We believe in the quality of our product. This is why all our cases have a 1 year guarantee. If your case break, or your design fade with time, we will be more than happy to exchange it for free!
FAQ
How protective are your phone cases?
Our Tough phone cases are very protective. They are made of 2 layers: a hard PVC shell on the outside with a soft TPU on the inside. They are drop tested up to 8 feet!
Do you accept returns?
If there is anything wrong with your product, we will be happy to replace it free of charge. However, exchanges applies only to defective products and all sales are final. If there is anything wrong with your order, please get in touch with us at info@kasemedesign.com. Our amazing team will take care of you!
Please checkout our FAQ for more information about our products, policy and our brand!
100% recyclable
Please make sure your phone case does not end up in a landfill and recycle it.
Help us create a greener futur for the generations to come!
Planting TreesPlanting Trees
Every purchase supports our goal of planting more trees each year. Through many initiatives here at KaseMe, we strive towards a greener future for the generations to come.
Made in Canada8 feet drop testCase are recyclableOne year warranty
Made in Canada8 feet drop testCase are recyclableOne year warranty
Made in Canada8 feet drop testCase are recyclableOne year warranty
Made in Canada8 feet drop testCase are recyclableOne year warranty
Product details
Fully covered
Not only do our prints go all the way down the edges, but our tough case also protects the front of your device with its raised profile. Don't worry about frontal drops anymore